Service & contracts

Support designed into the installation.

For Rambalshy-supplied systems, use this page to plan installation, request equipment support or agree service-contract coverage.

Equipment needs urgent attention?

Call +91 11 4446 0906 during office hours. Response and attendance depend on location and the agreed service scope.

Call customer care ↗
Plan a visit or service contract

Share the model, site and requirement so we can route your request.

Request planned support ↗
Service approach

A service plan starts before handover.

Confirm the site, equipment, warranty status and proposed contract. Coverage, visit frequency, exclusions and response terms are agreed for that system and location.

  1. Before delivery

    Room readiness and delivery planning.

  2. At handover

    Configuration checks and user orientation.

  3. During warranty

    Documented manufacturer coordination where applicable.

  4. Under contract

    Planned maintenance and agreed support scope.

01 — Installation & commissioning

Prepare the room for a clean handover.

+Site-readiness review
+Delivery and installation plan
+Labelled connections and basic function checks
+Handover documentation
02 — Clinical & biomedical training

Put the system into use with the right team.

+Configuration verification
+Clinical workflow orientation
+Biomedical familiarisation
+Training records and next-step guidance
03 — Service & contracts

Coverage written around the system and site.

+Planned maintenance where agreed
+Contract coverage and exclusions
+Service-request route
+Visit reports and records
04 — Parts, repairs & warranty

One route for parts and manufacturer coordination.

+Fault assessment
+Parts availability and lead-time confirmation
+Warranty-case coordination where applicable
+Written status updates

Service availability depends on the supplied system, location, warranty status and written contract.

Service request

Tell us what the system is doing.

The model, serial number, location, symptom and urgency help us route the request correctly.

Monday–Saturday · 10:30–17:30 IST. For urgent equipment support, please call. Include professional contact details only.

Service request details

Provide at least one: email or phone.

* Required fields